How do I hard refresh my browser?

Follow the steps to hard refresh your browser.

Our support team might ask you to hard refresh your browser as part of the troubleshooting process. This is different from a normal refresh.

Chrome

If you use Windows, hold the CTRL key and press F5. If you use Mac

Firefox

If you use Windows, hold the CTRL key and press F5. If you use Mac, hold the CMD and SHIFT keys and press R.

Safari

• First, empty the cache: hold the OPT and CMD keys and press E.

• Then, refresh the current page: hold the CMD key and press R.

Edge

Hold the CTRL key and press F5.